TERMS OF USE

Updated as March 13, 2024

TERMS & CONDITIONS AGREEMENT

Please READ carefully. 

Your access and use of this Site is subject to legally binding terms and conditions, which you accept and agree to by accessing this Site.

The material appearing on the websites eloisegagnon.com, programs.eloisegagnon.com and guidedsuccessculture.com (“this Site”), is provided as either information about Eloise Gagnon’s events, people and stories as a platform for online connection and community. The owner of this Site (Eloise Gagnon) and its directors, agents and employees assume no responsibility or liability for any consequences resulting directly or indirectly from any action or inaction you take based on the information found on or material linked to on this site.

Any information by or on this Site is provided for promotional or informational purposes only and is not to be relied upon as a professional opinion whatsoever. By using this Site, you accept and agree that following any information or recommendations provided therein is at your own risk.

The following terms and conditions form a binding agreement (“Agreement”) between you and EAC Leadership House Inc., a company incorporated in Quebec, Canada and solely owned and operated by Eloise Gagnon who may modify, amend, supplement and replace these terms and conditions at any time without advance notice.

Your continued use of this Site after any change means you have accepted the changed terms and conditions.

Copyright. 

Canadian copyright laws protect all materials created by EAC Leadership House Inc. on the Site as original works. All materials belong to EAC Leadership House Inc., including those with the absence of a registered copyright symbol.

Links to Third Party Websites. 

This Site may contain links to third-party websites. Any linked sites, materials, and pages are not under the control of Eloise Gagnon. Eloise Gagnon is not responsible for the content contained in any related website, nor for any losses or damages you may incur due to the use of any such website.

Eloise Gagnon accepts no liability for any errors or omissions contained in third-party websites. We provide these links to improve your use of the Site, enable you to connect with Eloise Gagnon on various platforms, and help Eloise Gagnon offer the most accessible services for you and conduct transactions.

Intellectual Property Ownership. 

If we have materials on the Site which you can download, a revocable, non-exclusive license is granted for you to download copies of the materials for personal, non-commercial transitory viewing only.

This is the grant of a license, not a transfer of title, and under this license you may not:

  1. modify or copy the materials;
  2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  3. share or transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Eloise Gagnon at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. 

If Eloise Gagnon discovers that you have illegally misappropriated or used any of the intellectual property you were granted access to, you will be blocked from any future programs and will seek any and all extent of legal remedies and you will be required to cover all legal fees necessary to enforce these rights.

Confidentiality.

By participating in our group coaching program, you agree to maintain the confidentiality of all information shared within the sessions. This includes but is not limited to personal stories, experiences, opinions, and any other information disclosed by fellow participants or the coach.

You agree not to disclose, share, or distribute any information shared within the sessions to any third party without explicit consent from the individual(s) involved.

Failure to adhere to this confidentiality agreement may result in immediate expulsion from the program, without refund, at the discretion of the coach or program administrator.

Your commitment to confidentiality is vital in creating a safe and supportive environment for all participants. Thank you for respecting the privacy and trust of your fellow members.

Testimonials.

We love to share our students’ wins and successes from inside our programs. By signing up for any Program, you grant Eloise Gagnon and EAC Leadership House Inc. permission to use any testimonials in our marketing materials and/or any promotional efforts. This includes but is not limited to unofficial testimonials, words of praise via Instagram stories, public posts or posts inside our Facebook group, and direct messages with Eloise Gagnon.

We will blur full names on screenshots used, and you understand that all confidentiality provisions apply and that testimonials are the only exception to our confidentiality obligations.

Our Refund Policy.

We do not offer a refund on any of our programs including but not limited to: Power Player Academy, Unwavering, 5-Day Mindset Reset, Power & Presence Bundle, 1:1 Mentoring Program.

Blocklist + Disputed Payments. 

Eloise Gagnon retains the right to ‘Blocklist’ you from accessing all materials, courses, or other products or services she offers in the event that you do not pay your outstanding balance, dispute your payments, or if you steal any of our intellectual property.

A student will be removed from the blocklist under the discretion of Eloise Gagnon. Under the conditions that: (1) the outstanding balance has been paid in full and (2) that the student will not eligible for a refund for the remainder of their course access.

In the event that a student wants to regain access to our Program after disputing a payment, the student agrees to pay the Stripe fee for each payment previously disputed.

Payment Plans. 

You will have two options of payment plans with Eloise Gagnon.

You can either pay up-front in full or you can pay in monthly instalments. Please note that for monthly payments, Stripe will automatically deduct the amount from the account information you provide Stripe. 

In the event the payment fails, you will not be able to access any of the information or content sold through our Site. In the event of three failed payments, you understand Eloise Gagnon may contract a collection agency to collect the money from you. If you wish to pay off your remaining account balance in full, you can do so at anytime.

Please note a payment plan is not a membership, in which you cannot cancel at any time. By signing up for our payment plan, you agree to pay the full balance owing of your payment plan. 

Breaking Payment Plans + Discontinued Payments.

In the event that your agreed-upon payment plan is broken, our team will permit a three-month grace period and will actively work with you to get payments back on track. 

However, after three months of delinquent payments, you will be charged a 10% fee of the monthly payment due for every month of missed payments after that, for up to one year. The 10% late fee will only commence after your initial three-month grace period.

To get back on track with our program after 3+ months of delinquent payments, you must make up for ALL past due payments and late fees. Your access will be re-granted once your entire account is paid off. 

Rescheduling of Sessions.

In the interest of maintaining the integrity of our coaching program and respecting the time commitments of both parties, it is hereby agreed that repeated rescheduling of sessions beyond the terms outlined herein shall be considered as completed sessions.

For the 3-month mentoring program, a maximum of two rescheduled sessions is permissible for emergencies or unforeseen circumstances. For the 6-month mentoring program, a maximum of five rescheduled sessions is permissible for emergencies or unforeseen circumstances.

While we understand that unforeseen circumstances may arise necessitating the occasional rescheduling, any rescheduled session beyond the agreed-upon limit shall be deemed fulfilled, and no further rescheduling shall be permitted without mutual agreement.

This limit is implemented to ensure the consistency and progress of the coaching process while respecting the time commitments of both parties.

Early Termination Clause.

In the event that a client should terminate their mentoring program before the official end date or before full payment, a penalty equivalent to 50% of the remaining amount owed will be applied.

This penalty is intended to compensate for the time and resources allocated for the remaining sessions and to uphold the commitments made at the time of enrolment.

The penalty will be deducted from any outstanding balance owed by the client upon termination of the program.

This clause is enforceable regardless of the reason for early termination and serves to ensure fairness and accountability in the mentoring relationship.

In the event that the client fails to adhere to the terms and conditions outlined in this agreement, Eloise Gagnon reserves the right to terminate the contract with immediate effect. Such termination shall be at the discretion of Eloise Gagnon and may occur without prior notice. The client shall be notified of the termination in writing, and any outstanding obligations or payments owed to Eloise Gagnon shall remain due and payable by the client. 

No Guarantees. 

We make NO GUARANTEES about any success that you’ll get from our Site or our Program.

We will do everything for you to succeed, but we make no guarantees since we try our best but can only control so much about your success.

You understand that Eloise Gagnon makes no guarantees whatsoever regarding any results based on any action or inaction relating to your life, social media accounts or businesses based on the information we share or services we sell or share for free through the Site.

Ultimately, we will not be responsible or make any promises for what will happen in your life and business. Even if you’ve worked with us as client before and had certain results, we make no guarantee that they will happen again. We cannot be any more clear about this: We are here for you and want you succeed, but we make no promises regarding results and make no guarantees whatsoever.

Entire Agreement.

These terms and conditions and any other legal notices, policies and guidelines of Eloise Gagnon linked to these terms and conditions or contained on this Site constitutes the entire Agreement between you and Eloise Gagnon relating to your use of this Site and supersedes any prior understandings or agreements (whether oral or written), claims, representations, and understandings of the parties regarding such subject matter.  

This Agreement may not be amended or modified except by Eloise Gagnon.

Site Terms of Use Modifications.

Eloise Gagnon may revise these terms of use for its website at any time without notice. By using the Site, you are agreeing to be bound by these Terms and Conditions of Use.

Limitation of Liability and Indemnity.

 In no event shall Eloise Gagnon be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to view or use the materials or content on the Site, even if Eloise Gagnon has been notified orally or in writing of the possibility of such damage.

Governing Law.

Any claim relating to the Eloise Gagnon’s website shall be governed by the laws of the Province of Quebec without regard to its conflict of law provisions.

Indemnity.

As a condition of your use of the Site, you hereby indemnify Eloise Gagnon and its directors, agents and employees from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting or arising from your use of this Site.

À votre succès,

Eloise Gagnon